News
Credit Union Times: When Deadlines Override Member Experience
There is a pattern playing out inside credit unions across the country, and it is costing them more than they realize. Executive teams, under pressure from boards and annual planning cycles, push to get new technology live before Dec. 31.
Team Spotlight: Britney Purkey
This week we are shining a spotlight on Britney Purkey, a servant leader who found her way to consulting by trusting her instincts and has never looked back.
Team Spotlight: Kristen Becker
This week's spotlight is on Kristen Becker, who has seen customer expectations rise sharply during her career, alongside regulatory scrutiny and the rapid expansion of digital banking. The industry has changed, and she believes the next chapter is one of the most interesting yet.
The Neobank Wake-Up Call Community Banks Need
When a community bank CEO is challenged by their own family to check out a neobank, they have to test the waters and open an account to see what the fuss is about — and within fifteen minutes, the CEO quietly closes their laptop and doesn’t talk about…
Team Spotlight: Bryan Brooks
Why we consult?
Bryan Brooks came to consulting to build relationships and solve problems. The work still delivers on both every day.
Team Spotlight: Michelle DeGray
Michelle describes herself as efficient, thorough, and considerate, and those who work with her would say she lives up to every word. She is known for being conscientious in everything she does, from building a detailed project plan […]
You Can’t Buy Your Way Into the Future
Why Change Management Is the Real Work of Banking Technology
Every year, banks spend billions of dollars on technology. New core systems. AI-powered underwriting platforms. Digital account opening tools. Workflow automation that promises to shave hours off back-office processes. And every year, a meaningful share of those investments quietly underperforms — not because the software was wrong, but because the organization was not ready for it.
BankNews: De novo applications are on the rise but face many headwinds
In the past 25 years, the number of community banks has decreased by half to right around 4,000 institutions. Part of the reason for the decline is the dramatic fall in the number of new banks starting up, particularly since the financial crash of 2008. As the community banking model continues to feel the stress of the contemporary landscape, and many seek efficiency through mergers in order to survive, where and how can a de novo effort succeed or fail?
How to Improve Bank Technology Project Success Rates: Common Pitfalls and Proven Best Practices
From governance gaps to testing failures, here is what derails bank IT initiatives — and the four non-technical practices that significantly improve the odds of success.
GNA Advisors Launches New Website to Better Reflect New Brand and Meet Growing Demand
GNA Advisors Launches New Website to Better Reflect New Brand and Meet Growing Demand