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Michelle describes herself as efficient, thorough, and considerate, and those who work with her would say she lives up to every word. She is known for being conscientious in everything she does, from building a detailed project plan […]

Why Change Management Is the Real Work of Banking Technology

Every year, banks spend billions of dollars on technology. New core systems. AI-powered underwriting platforms. Digital account opening tools. Workflow automation that promises to shave hours off back-office processes. And every year, a meaningful share of those investments quietly underperforms — not because the software was wrong, but because the organization was not ready for it.

From governance gaps to testing failures, here is what derails bank IT initiatives — and the four non-technical practices that significantly improve the odds of success.

Part 2: Execution
 
Core conversions are considered a necessary evil by many bankers. It’s a huge undertaking and impacts nearly everyone in the bank, not to mention customers.

How many new projects are in the pipeline for 2026? Likely its more than there are dollars allocated for projects. Deciding how to prioritize often requires teams to sift through hundreds of tech companies, all claiming to streamline processes, help attract account holders, mitigate fraud, maintain regulatory compliance, and deliver countless other benefits. The abundance of options creates two critical challenges: how to identify and prioritize projects, and how to get the most out of your investment.