Credit Union Times: When Deadlines Override Member Experience
There is a pattern playing out inside credit unions across the country, and it is costing them more than they realize. Executive teams, under pressure from boards and annual planning cycles, push…
We’re now past mid-year, and implementation timelines are being compressed. Training gets shortened. And when January arrives, members and employees absorb the consequences while leadership moves on to the next initiative.
The real culprit is the decision-making that rushes good technology out before it’s ready.
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- Credit Union Times: When Deadlines Override Member Experience
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